FAQs

Welcome to the BluShark Straps FAQ section. We’ve compiled answers to the most common questions to help you enjoy a smooth and secure shopping experience. If you need further assistance, our support team is here to help.

1. How long does delivery take?

  • Order processing time: 1–2 business days

  • Shipping time: typically 6–8 business days

  • Overall estimated delivery: 7–10 business days

For complete details, please refer to our Shipping Policy.

2. Do you provide free shipping?

Yes, we offer free shipping to U.S. customers on all orders $50 or more.

3. Where is your business located?

BluShark Straps is headquartered at:
6760 N Oracle Rd Suite 250, Tucson, AZ 85704, USA

4. What if my order arrives damaged or defective?

If your item arrives damaged, defective, or incorrect, we will replace it at no additional cost.
Please contact us within 30 days and follow the instructions in our Return Policy.

5. Can I cancel an order after placing it?

Yes, cancellations are accepted within 24 hours of placing your order.
Contact our support team immediately to request a cancellation.

6. What is your return policy?

We offer a simple, customer-friendly return and refund process.
Full details can be found in our Return Policy.

7. When will I receive my refund?

Once your return is received and approved, refunds are processed within up to 7 business days, depending on your payment provider.

See our Return Policy for full details.

8. Do your products come with a warranty?

Yes, all purchases include a lifetime warranty against defects in materials and workmanship.

Refer to our Warranty Policy for more information.

9. How can I contact customer support?

You can contact us anytime via our Contact Us page or email us directly at:
support@blusharkstraps.com

10. Do you ship internationally?

Yes, we ship worldwide to most countries.

11. Do you have a physical store?

No, BluShark Straps operates exclusively online.
This allows us to offer competitive prices and a wider product selection.

12. Can I place bulk orders?

Yes, we accept bulk and wholesale orders.
Please contact us at support@blusharkstraps.com for assistance.

13. How do I exchange a product?

For exchanges related to size, color, or product selection, please follow the instructions in our Return Policy.

14. How can I track my order?

You can track your order anytime through our Track Order page on the website.

Contact Information

Store Name: BluShark Straps
Address: 6760 N Oracle Rd Suite 250, Tucson, AZ 85704
Email: support@blusharkstraps.com
Customer Service Hours: Monday–Friday, 9:00 AM – 6:00 PM PST
Response Time: We aim to respond within 1–2 business days.