Return Policy

Last Updated: Janurary 2026


BluShark Straps (Atlas Bands LLC) is committed to providing a clear and customer-friendly return and refund process. Please read the policy carefully before initiating a return.

1) Eligibility for Returns

You may request a return within 30 days of the delivery date (based on carrier tracking). To qualify, items must be:

  • Unused, unworn, and in original condition

  • Returned with all original packaging, tags, inserts, and accessories

  • Free from signs of wear, damage, odor, or alterations

We do not charge restocking fees.

2) Items Not Eligible for Return

Returns may be refused if:

  • The item shows signs of use, wear, damage, alteration, or missing parts/packaging

  • The return request is submitted after 30 days

  • The product is clearly marked as final sale / non-returnable on the product page

  • The item cannot be resold due to hygiene/safety concerns (when applicable)

If a return is refused, we can ship the item back to you at your expense.

3) Return Shipping Costs

Defective, damaged, or incorrect items:
If you received an item that is defective, damaged in transit, or not what you ordered, we will provide a resolution (replacement or refund) and cover return shipping (when return is required).

Change of mind / wrong selection:
If you ordered the wrong size/color or no longer want the item, you are responsible for return shipping costs. Original shipping fees paid at checkout are non-refundable.

4) How to Start a Return or Exchange

To start your return, visit https://blusharkstraps.labs.wesupply.xyz/orders-lookup

You'll need the following:ย 

  • Order number (BS000000)

  • The email the order was placed under.ย 

  • The zipcode the order was shipped to.ย 

Processed following the steps in setting up your return or exchange. You'll be provided with a pre-paid return label or QR code which can be scanned at drop off. If you run into any issues, please contact support at support@blusharkstraps.com

5) Return Packaging Requirements

Please pack your return securely to prevent damage in transit. We recommend using the original packaging and an outer shipping mailer/box.

6) Refund Method and Processing Time

Once your return is received and inspected, and approved:

  • Refunds are issued to the original payment method used at checkout.

  • Refunds are not issued as store credit unless you explicitly request store credit and we confirm it in writing.

Processing timeline:

  • Inspection/approval typically occurs within 7 business days of delivery to our return facility.

  • After approval, the payment provider/bank may take additional time to post the refund (timing varies by provider).

7) Order Issues (Damaged / Defective / Wrong Item)

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery and include photos of:

  • The product

  • The packaging

  • The shipping label (if visible)

We will evaluate and provide the best resolution (replacement, refund, or other support).

8) Contact Information

Company Name: Atlas Bands LLC
Website Name: BluShark Straps
Address: 6760 N Oracle Rd, Suite 250, Tucson, AZ 85704
Email: support@blusharkstraps.com
Support Hours: Mondayโ€“Friday, 9:00 AM โ€“ 6:00 PM (Pacific Time)
Response Time: We respond within 1โ€“2 business days.